FAQ's & Terms and Conditions
- Contacting Us:
To contact us, please email info@TheBlankPineapple.com. We do not monitor our PayPal email, nor do we monitor social media.
- We cannot make changes to your order once it has been submitted. Our only option would be to cancel and refund your order for you to place a new one.
- We do not provide product images without our Company Watermark.
- Shipping Information: on
- We ship all orders via the United States Postal Service.
- We will process your order within 1-3 business days, we do not offer expedited shipping.
- We do not ship outside of the Continental United States
- We are located in and ship from Lexington, South Carolina.
- We are a web based business therefore do not offer local pickup.
- Returns are not accepted on Glitter or Mica items.
- Returns must be made within 10 business days from the date of receipt of merchandise. The Blank Pineapple will not accept any returns or exchanges past the 10-day deadline, no exceptions. Returns are to be shipped to the following address:
- The Blank Pineapple
- 104A James R. Sease Court
- Gilbert, SC 29054
- Any merchandise that is returned to us within our deadline is eligible for a refund, minus the cost of shipping.
- All returns will be subject to a 15% restock fee.
- All items received as returns must be unused, unaltered, and in smoke-free condition. Any exceptions will be refused. All tags and packaging must be intact. (This condition does not apply to items that come without a tag).
- Any item that is listed as Clearance or Discontinued is not eligible for return. If a discontinued or clearance sale item is returned, it will be forfeited and you will be required to pay for return shipping costs back to you. No exceptions. Clearance and discontinued are a Final Sale.
- We inspect all returned items and reserve the right to deny a return or refuse a refund based on the returned condition
- The customer is responsible for the shipping cost of returned item.
- Returns are usually processed within 1-3 business days. You will receive an email once the refund has been issued.
- Refunds for payment made with PayPal will post to your account at the time of issuance. Refunds for payments made with a Credit Card can take 5-7 business days.
- How to report a defective, damaged, or mispulled item:
- Mispulled items - If we regrettably make a mistake and ship you the wrong item, we will happily replace the incorrect item as soon as the item is returned. Contact us via email and we will issue a prepaid return label to ship the incorrect item back to us. Once the return is received, we will immediately ship the correct item.
- If you suspect that you have received a defective or damaged item please email pictures of your item to firstname.lastname@example.org within 48 business hours from the date of receipt and indicate ‘Defective’ or ‘Damaged’ in the subject line. Include first and last name on your account, order number and name of the product. You should receive a response within 48 hours, M-F during business hours.
- Defective items will be exchanged for the same exact item. If this item is unavailable, a refund will be issued. Substitutions are not allowed. Clearance items will be refunded and not replaced. If we have requested a return of the defective item, we will issue a return label. WE WILL NOT SHIP THE REPLACEMENT PRODUCT UNTIL THE DEFECTIVE PRODUCT IS IN TRANSIT TO OUR OFFICE. You have 5 business days to return the defective item or we will no longer accept the return.
- DO NOT THROW AWAY THE PACKAGING IN CASE THE ITEMS WERE DAMAGED BY THE CARRIER DURING SHIPPING.
- Items that are RECEIVED with: broken buttons, broken snaps, holes, inoperative zipper, or stains are considered defective. Defective items DO NOT include: loose strings that may be cut off, wrinkles or creases.
- We do not warranty against use/abuse/personalization mistakes. If you melt something, we will not replace it. We assume that our customers are familiar with their heat press, sublimation process, HTV application, embroidery, etc and can properly create their personalized goods.
- We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify an unreasonable return pattern through electronic analysis, we may restrict or refuse future returns from such customers.
Returns are to be shipped to The Blank Pineapple, 104A James R Sease Court, Gilbert, SC 29054.
- Product damaged during shipping:
Any items which were damaged during shipping are the responsibility of the customer to filie a claim with USPS.
Instructions for filing a damage claim:
You will need the following items/information:
- Tracking Number - Locate your tracking number. The tracking or label number is found on your online label record, package label, mailing receipt, or sales receipt. Tracking and label numbers are between 13 and 34 characters.
Example: 9205 5000 0000 0000 0000 00
- Proof of Value - Proof of value would be a copy of your invoice which can be found under your account.
- The packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured. Also to prove the damage was a result of handling by USPS.
- If your order is missing or delayed during transit:
- The Blank Pineapple is not responsible for your order once your order has been accepted by the USPS. It is the customer’s responsibility to track their shipments.
- The Blank Pineapple is not responsible for carrier delays, lost, stolen, or misdirected shipments by the carrier. If your package is mis-delivered, lost or damaged by USPS, the buyer is responsible for contacting the USPS for further review or investigation. If your package has been stolen, you would need to contact your local authorities to file a police report. Mail theft is a Federal Offense.
If your package is late, you will need to file a missing mail report on the USPS website. https://missingmail.usps.com/
To file a claim for missing mail, please go to the USPS website. https://www.usps.com/help/claims.htm
Mail is not considered missing or late until 15 business days after the package has shipped.
To find which method your order was shipped, go to your tracking screen and choose “Product Information” at the bottom of the screen.
Our shipping address:
104A James R Sease Court, Gilbert, SC 29054
- How soon will your order ship:
Please allow 1-3 business days for processing after your order has been placed. After this period, the shipping process will go into effect. During the Christmas season it may take up to 3-5 business days for standard processing. We will update our homepage with the current processing times.
Once your order has been shipped, we cannot guarantee the delivery date. All delivery dates provided by the Postal Service are estimations, not guaranteed.