All Orders are processed within 1-3 Business Days
All Orders are processed within 1-3 Business Days
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FAQ's

Terms & Conditions for The Blank Pineapple

  • We cannot guarantee stock of all items we carry, at all times. Please refrain from pre-selling our items to ensure they are not out of stock once you have finished taking orders. Instead, we recommend carrying stock and selling only what you have available. 
  • We cannot be held responsible for user error when applying personalization to any of our products
  • We do not offer monogramming services. Our products are solely for those who currently do their own monogramming for business use.

Product Images:

Most of our images are taken by The Blank Pineapple and watermarked with our logo. If you need copies of our images, without our watermark, please email us with the names of product(s) images you need, along with your business name. 

Our Prices:

Our prices are calculated at wholesale level. In order to keep this pricing structure, we always search for the best deals possible from our suppliers. In doing so, we may increase or decrease our prices at any time when our suppliers do. We love to pass the deals we receive from our suppliers on to you!

To contact us:

Email us at Info@TheBlankPineapple.com. PLEASE read the following FAQ’s before emailing. Most of your questions could already be answered. Our paypal email is not monitored.

Minimum Order

Our minimum order limit for physical items is $20, not including shipping.

In Stock Ordering

Most items on our website are in stock. Items will ship within 1-3 business days of order placement.

Items out of stock:

When pulling your order, if we regretfully find the item requested is out of stock, we will immediately refund for the shorted item. This occurs very infrequently, but is known to happen.

Wholesale Accounts

Our prices are already wholesale, therefore we do not offer wholesale accounts. We offer our products to all business, big or small. They all matter to us!

Out of Stock Items

To keep informed of when items are restocked, please follow our Facebook page for posted updates. https://www.facebook.com/TheBlankPineapple/

Shipping for In-Stock Items

All In Stock items are shipped from Lexington, South Carolina 29072. Our rates are live rates from USPS. Below is a copy of the zone chart from our location to yours, which USPS uses to determine your shipping costs.
We are a web-based business and are unable to offer Pick Up service.
We only ship to the US or to APO addresses.
We are only allowed by our Payment Processor to ship your order to the address you entered while checking out. We cannot change the shipping address, once your order has been submitted. Please double-check your address is correct before completing your order.
All shipping costs are Live Rates pulled from USPS.com
We do not offer Free Shipping.
We do not offer Expedited Processing or Shipping. All orders are shipped, in the order they were received, within 1-3 business days.

Tracking your shipment

You will receive an email from Info@TheBlankPineapple.com, which will include your tracking number, once your order has been packed for shipping. Once order has shipped, it is no longer our responsibility, but the responsibility of USPS. If you order has been damaged or lost, you would need to contact them at www.USPS.com or 1-800-275-8777 to file a claim.

Lost/Damaged Packages

Once your order has shipped, it is no longer our responsibility, but the responsibility of USPS. If you order has been damaged or lost, you would need to contact them at www.USPS.com or 1-800-275-8777 to file a claim. It is your responsibility to take pictures of your parcel if you detect any possible damage. You will be required to provide your tracking number (sent to you via email), a picture of the damaged or tampered with packaging, order contents, and a copy of invoice. You can find your invoice information by logging into your account. The USPS may require you bring the package and contents to one of their facilities for them to inspect. Our shipping address is 104A James R Sease Court, Gilbert, SC 29054. It will be the customer’s responsibility to file a claim.

Status of your Order

To check the Status of your order, please log in to your account and all updates will be listed under the “Orders” section of your account.

Returns and Exchanges

Sale items are final sale and cannot be returned. Non sale items are accepted within 7 days of receipt. They must be in unused condition, in its original packaging, and from smoke free environments. Your return will be accepted with a 15% restocking fee deducted from the return price, minus your original shipping charge. You are responsible for return shipping and tracking your shipment. We will issue refunds within 15 business days of receipt. Your return shipment must include your name and order number. If these things are not included and the product not in the same condition as when we shipped it, we will refuse the package and it will be returned to you.

Please ship returns to:

The Blank Pineapple

104A James R Sease Court

Gilbert, SC 29054

Damaged Shipments

All damages with your orders need to be reported within seven days of receipt. Please provide your order number, a photo of the item along with a photo of its original shipping package. (Box or Poly Mailer). Your order number can be found in the original email or if you log in to your account. We do not ship broken product. We take all precautions to ensure your merchandise is protected during the shipping process. If your product arrives broken or damaged, it would be up to you to file a claim with the USPS @ www.USPS.com. The USPS will require you to submit a copy of your invoice, which can be found under your account order history. They also require pictures of the damaged product along with pictures of the packaging.

Refunds

If an order was paid via PayPal , your refund will appear in your account immediately.
If an order was paid via Credit Card, your refund will take 5-7 business days to deposit onto your account. Please communicate with your bank with questions concerning your refund.

Editing/Changing Orders

Please double check your order and address carefully to ensure all information is correct. We will not be able to add or edit orders once they have been submitted. For your protection, we do not have access to your payment information, therefore cannot add to an existing order. PayPal requires us to ship only to the address you have listed on your order.

Combined Shipping/Order Cancellations:

We are unable to combine orders for discounted shipping.

Our 2019 Holiday Schedule is listed below.

Monday, October 14th Columbus Day USPS Closed
Monday, November 11th Veterans Day USPS Closed
Thursday, November 28th Thanksgiving Day USPS Closed
December 16th through December 26th Christmas Holiday Orders will not ship until Friday, Dec 27th